Support
Thank you for using Livenue. If something isn't working, please check the FAQ first. Many questions are answered there.
Contact Us
Use the form below to report problems the FAQ doesn't solve or to request features. New feature ideas and "I'd love to hear this venue" suggestions are welcome too.
Livenue is developed and run by an individual developer in Japan, so it may take a few days to reply. You're welcome to write in English.
What to Include in a Problem Report
The following information helps us find the cause much faster:
- Your device (e.g., iPhone 15 Pro)
- Your iOS version (Settings → General → About)
- What happens, and the steps that lead to it
- Your earphones or speakers (e.g., AirPods Pro, wired earphones, built-in speaker)
- (For import problems) where the song came from — purchased, ripped from CD, or a file
Purchases and Refunds
Billing and refunds for in-app purchases are handled by Apple, so the developer can't process refunds. To request a refund or resolve a billing issue, please use Apple's Report a Problem. You can restore your purchase anytime with "Restore Purchases" on the Pro screen in the app.
Related Pages
The FAQ is also available from the Settings tab in the app. The latest versions of the Privacy Policy, Terms of Use, and Licenses are published on the pages below.